Shantanu's Humanology

There are various ways of resolving disputes. The one I favour is correspondence unendingly until truth finally surfaces. This is because truth has power and is sacrosant, in that Truth Prevails.

This could take ages, like in my case 22 years of struggle with the elements of Nature as manifested within the State of the United Kingdom. But truth charts the way for dharma and karma is the result which when disseminated generates liberation from the shackles of injustice that one has been victimised with.

Hence, the following proceedings:

Dr Panigrahi3

Yahoo/Inbox

Shan Panigrahi

To:enquiries@whitehead-monckton.co.uk 6 Nov at 20:08

Dear Sir

I did not receive your final decision on whether you are taking instructions from me as attached to this email ToWhiteheadMonktonLimited(LawFirm)6Nov2019.docx, concerning the following aspect of the States proposal to resolve this dispute, so have no alternative to seeking the assistance of another Law Firm.

Yours sincerely

Dr Shantanu Panigrahi

----- Forwarded message -----

From: Shan Panigrahi

To: Enquiries Kent

Cc: Rashmi Panigrahi

Sent: Wednesday, 6 November 2019, 19:57:42 GMT

Subject: Fw: Dr Panigrahi

Dear Kent Police

1. With reference to the recent visit by three female police officers to enquire on the trolling activity that deceived you into thinking that email was sent by me that I had threatened to bomb the University of Greenwich, the following is an example of the criminal anonymous emails that we have received. I have approximately 200 of these emails in my yahoo account under the heading of Anonymous that you would also be interested in.

2. It is for my wife Rashmi Panigrahi to furnish to you the rest of the evidence of the emails she has received.

Thank you

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

Tel: 07967789619

----- Forwarded message -----

From: Stefanie Benamaisia

To: "shanpanigrahi@yahoo.co.uk" ; "rashmi.panigrahi@beis.gov.uk"

Sent: Wednesday, 6 November 2019, 19:30:52 GMT

Subject: Dr Panigrahi

Dear Dr Panigrahi

Please never ever contact me again. I found your last message to me of this morning distressing and almost disgusting.

These are issues for you and apparently your wife to resolve, not for the Financial Ombudsman Service

I will arrange for your file to be transferred. Do not again use my email address.

Yours sincerely

Stefanie Benamaisia | Investigator | 020 7964 0252 Financial Ombudsman Service | Exchange Tower, London, E14 9SR

This email has been sent securely using TLS encryption. This email is covered by our email disclaimer. This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

ToWhiteheadMonktonLimited(LawFirm)6Nov2019.docx 18.2kB

4 December 2019 Update:

Your complaint about Liverpool Victoria Insurance Company Limited (Our ref:PNX-3153374-Z8J5) [confidential]3

Yahoo/Inbox

Shan Panigrahi

To:Will Weston,independent.assessor@financial-ombudsman.org.uk Cc:AF Team

3 Dec at 14:12

Dear Mr Weston

1. Thank you for clarifying what can or cannot be investigated by the Finanaicial Ombudsman.

2. I will not be appealing to the independant assessor on the purely Liverpool Victoria decision and her lack of acknowledgment concerning the 200 odd criminal anonymous emails that my wife and I have received since September 2017 from VOPA (so called Victims of Panigrahi Association) including the 6 November 2019 email that is supposed to have been issued to me by Stefanie Benasmasia is read by me as evidence that this too is a fraudulent matter not for the independent assessor but to be investigated by Action Fraud with reference to the proceedings against Wordpress that it is associated with. I now understand therefore that the HMCTS matter is also a fraud perpetrated upon me by the Central London County Court that Action Fraud will confirm investigation of as part of the same complaint against the State of the United Kingdom through its institutions such as the National Health Service and others as reflected in the attached email that I have just received from the Samaritans: FrSamaritans3Dec2019b.docx

3. I apologise for not having your remit understood through other means of communications with the authorities concerned.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

On Tuesday, 3 December 2019, 13:41:36 GMT, Will Weston wrote:

Dear Dr Panigrahi

Thank you for your email last week and for those you've sent to my colleagues today, it's unlikely we'll be able to respond to every email you send us but they'll be attached to the file for the ombudsman to read.. I'm just coming back to you now though to clarify that we're not looking into your concerns about Wordpress, HMCTS, Toqa Raeda or Managed Divorce. Our remit is limited to the consideration of concerns about financially regulated businesses, like banks and insurance companies. That's why we can look at what you've said about Liverpool Victoria, but it's also why we can't look at the others you've mentioned in your email. Stefanie explained this to you over the phone.

I'm sorry if my saying each case is looked at separately led you to believe we were looking into the others. What I meant by that was that our service looks at individual cases, and that concerns about Wordpress etc. wouldn't have a bearing on the outcome of your case about Liverpool Victoria.

I don't wish to sound discourteous but I intend this to be my final word on the matter of your complaint about our service. The Liverpool Victoria case will be looked at afresh by an ombudsman who will explain to you what their decision is on the matter.

And if you've contacted the independent assessor they'll reply to you accordingly - about the service we've provided to you..

Yours sincerely

Will Weston ombudsman manager -------------------

Original Message -------------------

From: Shantanu Panigrahi; Received: Fri Nov 29 2019 14:48:26 GMT+0000 (Greenwich Mean Time)

To: Will Weston; Independent Assessor;

Subject: Re: Your complaint about Liverpool Victoria Insurance Company Limited (Our ref:PNX-3153374-Z8J5)

Dear Mr Weston

1. Thank you for this information and I look forward to the assessment by the Ombudsman of the case against Liverpool Victoria and the other cases of alleged gross misconduct by Wordpress, HMCTS, Toqa Raeda, and Managed Divorce.

2. I would hope that these continuing complaints against the Financial Ombudsman will be dealt with before the expiry of the 3 month period within which I am required to contact the independent assessor, Ms Amerdeep Somal.

3. I am taking the matter of the email dated 6 November 2019 to the independent assessor in the meantime as Kent Police has done nothing about 200 such criminal anonymous emails that my wife and I have received from VOPA since September 2017 to scupper the proceedings at the Central London County Court as attached - see ToCentralLondonCountyCourt29Nov2019.docx and in view of the lack of an immediate judgement from the Court as required so that the damages against HMCTS would be increased to £15 million by Ms Somal should you fail to deliver on your promises within the three month period that applies.

Yours sincerely

Dr Shantanu Panigrahi

3 Hoath Lane

Wigmore

Gillingham

Kent ME8 0SL

On Friday, 29 November 2019, 14:07:04 GMT, Will Weston wrote:

Our ref PNX-3153374-Z8J5

Your ref

Dear Dr Panigrahi

Your complaint about our service I’ve now looked into your complaint about our service. I’m a manager at the Financial Ombudsman Service and I’m responding to the concerns you recently raised.

First of all I’d like to say how sorry I am you felt the need to raise these. I can see you disagreed with Stefanie Benamaisia’s assessment of your case against Liverpool Victoria (LV).

I won’t be able to comment on her findings, but I have looked into the level of service we’ve provided you.

You’ve said Stefanie didn’t take into account a number of your concerns. I’ve looked at what she’s investigated, listened to the calls you had with her and the communication sent between you. Having done so, I’m satisfied Stefanie hasn’t omitted anything in her consideration of your case. And where she’s been unable to include some of your points – because they don’t relate to the case against LV – she explained this to you in the call you had on 5 November 2019.

I also want to explain that as you’ve referred this case to us about your claim with LV, it wouldn’t be appropriate for Stefanie to investigate the cases you have about other organisations as part of this one. Each one is looked at separately. Nevertheless, because you disagreed with her assessment your case will now be looked at afresh by an ombudsman. They’ll consider everything again, including the comments you provided in response to Stefanie’s view – although they may not be able to comment on issues outside of those relating to your insurance claim with LV. You should hear more from us about this shortly.

I can see you’ve also said you think Stefanie has an attitude problem. But having listened to her calls with you and read her emails, I think she treated you courteously and professionally at all times. You also provided a copy of an email you said you received from Stefanie on 6 November 2019. I want to assure you that we take such matters very seriously. And due to the contents of the email I’ve checked with our IT department what we’ve sent you. They’ve confirmed that no such email was sent from Stefanie from a Financial Ombudsman Service email account.

Lastly, I can see that you’re unhappy with the time it’s taken us to investigate your case. You initially brought the matter to us on 31 July 2019. Unfortunately, it did take us some time to get your case moving, due to the high level of enquiries we were receiving over the summer months. I’m sorry you had to wait, but I’m pleased we updated you to let you know it might take some time to get back to you. And once we were able to look at things I think Stefanie investigated what happened in a timely manner.

The independent assessor

If you’re still unhappy with the service we’ve given you, you can contact the independent assessor, Ms Amerdeep Somal. You have three months from today to get in touch with her. You’ll need to contact her directly, as we can’t refer a complaint for you.

The independent assessor has her own terms of reference – more details can be found on her website at www.independent-assessor.org.uk. She can investigate the level of service we’ve provided. But she can’t comment on – or change – the outcome of your complaint about Liverpool Victoria.

You can email Ms Somal at independent.assessor@financial-ombudsman.org.uk or write to The Independent Assessor, PO Box 35738, London, E14 9YU.

Kind regards

Will Weston | Ombudsman manager | 02079641218 Financial Ombudsman Service | Exchange Tower, London, E14 9SR

This email has been sent securely using TLS encryption. This email is covered by our email disclaimer. This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom. This email has been sent securely using TLS encryption. This email is covered by our email disclaimer. This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom.

FrSamaritans3Dec2019b.docx 13kB

========================================================