Our ref PNX-3153374-Z8J5
Dear Dr Panigrahi
Your complaint about our service I’ve now looked into your complaint about our service. I’m a manager at the Financial Ombudsman Service and I’m responding to the concerns you recently raised.
First of all I’d like to say how sorry I am you felt the need to raise these. I can see you disagreed with Stefanie Benamaisia’s assessment of your case against Liverpool Victoria (LV). I won’t be able to comment on her findings, but I have looked into the level of service we’ve provided you.
You’ve said Stefanie didn’t take into account a number of your concerns. I’ve looked at what she’s investigated, listened to the calls you had with her and the communication sent between you.
Having done so, I’m satisfied Stefanie hasn’t omitted anything in her consideration of your case. And where she’s been unable to include some of your points – because they don’t relate to the case against LV – she explained this to you in the call you had on 5 November 2019.
I also want to explain that as you’ve referred this case to us about your claim with LV, it wouldn’t be appropriate for Stefanie to investigate the cases you have about other organisations as part of this one. Each one is looked at separately.
Nevertheless, because you disagreed with her assessment your case will now be looked at afresh by an ombudsman. They’ll consider everything again, including the comments you provided in response to Stefanie’s view – although they may not be able to comment on issues outside of those relating to your insurance claim with LV. You should hear more from us about this shortly.
I can see you’ve also said you think Stefanie has an attitude problem. But having listened to her calls with you and read her emails, I think she treated you courteously and professionally at all times.
You also provided a copy of an email you said you received from Stefanie on 6 November 2019. I want to assure you that we take such matters very seriously. And due to the contents of the email I’ve checked with our IT department what we’ve sent you. They’ve confirmed that no such email was sent from Stefanie from a Financial Ombudsman Service email account.
Lastly, I can see that you’re unhappy with the time it’s taken us to investigate your case. You initially brought the matter to us on 31 July 2019. Unfortunately, it did take us some time to get your case moving, due to the high level of enquiries we were receiving over the summer months. I’m sorry you had to wait, but I’m pleased we updated you to let you know it might take some time to get back to you. And once we were able to look at things I think Stefanie investigated what happened in a timely manner.
The independent assessor
If you’re still unhappy with the service we’ve given you, you can contact the independent assessor, Ms Amerdeep Somal.
You have three months from today to get in touch with her. You’ll need to contact her directly, as we can’t refer a complaint for you. The independent assessor has her own terms of reference – more details can be found on her website at www.independent-assessor.org.uk. She can investigate the level of service we’ve provided. But she can’t comment on – or change – the outcome of your complaint about Liverpool Victoria. You can email Ms Somal at email@example.com or write to The Independent Assessor, PO Box 35738, London, E14 9YU.
Kind regards Will Weston | Ombudsman manager | 02079641218 Financial Ombudsman Service | Exchange Tower, London, E14 9SR
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This email was sent from Financial Ombudsman Service Ltd. Registered in England and Wales. Registered Number: 3725015. Registered Office: Exchange Tower, London, E14 9SR, United Kingdom. ToCentralLondonCountyCourt29Nov2019.docx 16.7kB
Claim No E35YM660: Dr Shantanu Panigrahi (Claimant) vs Mrs Theresa May (Defendant)2
Yahoo/Inbox Shan Panigrahi
To:Enquiries Central London County,Enquiries Central London County
Cc:Sheffield Road,Rashmi Panigrahi
29 Nov at 14:13
1. Further to my previous communications to you, please note the following correspondence, noting in particular the updates included in reference to the attached petition that I have launched and advise me if compensation and damages to me will now be implemented immediately against the Defendant: Regeneration of the National Health Service https://you.38degrees.org.uk/petitions/regeneration-of-the-national-health-service Regeneration of the National Health Service It is important that a human being knows what he is being subjected to in reality, whether it is punishment to s...
2. I would also request that unless a Hearing is held punitive damages in excess of £15 million be ordered in the judgment, otherwise I will feel cheated by the State of the United Kingdom and it would irretrievably destroy my faith in the British system of justice and fairplay.
Dr Shantanu Panigrahi
3 Hoath Lane
Kent ME8 0SL
----- Forwarded message ----- Fw: Re Mental Health lawyer
From: Shan Panigrahi
To: Wolton & Co
Cc: Ig (KENT AND MEDWAY NHS AND SOCIAL CARE PARTNERSHIP TRUST) ;
Katie Hall ;
PALMER Julie (KENT AND MEDWAY NHS AND SOCIAL CARE PARTNERSHIP TRUST) ;
KMPTPALS (KENT AND MEDWAY NHS AND SOCIAL CARE PARTNERSHIP TRUST)
Sent: Friday, 29 November 2019, 11:03:21 GMT
Subject: Re: Re Mental Health lawyer
When I was in the mental hospitals under Sectioning, I believe from memory that a lady by the name of Ms Turnbull Walker (I may be wrong on this) pleaded my case to the Mental Health Tribunal in 2004 in the hospital, and Natasha Spreadborough did so in 2008 at a different hospital. I was released on both occasions but kept under watch by mental health professionals visiting me for a few months at home since 2008 but this had not been the case following the sectioning in 2004. These visits stopped and I was told that I needed to continue taking my antipsychotic medication risperidone for the foreseeable future implicitly. I emailed the Mental Health Tribunal to complain and it would not respond to my appeals against this enforcement of medications asking me only if I was still under sectioning and the name of the hospital. These proceedings did not amount to anything. Wordpress in my Blog https://shantanup.wordpress.com has all the details of this engagement but on the say-so of the mental health authorities Wordpress archived and suspended this Blog. You would need to obtain this evidence from Wordpress as my memory is not going to help me to provide any further information concerning all those proceedings which I had blogged instead over a decade.
During the past 12 months or so I received letters from Canada House that stated 'Please be advised that an appointment has been made for you to see Consultant Psychiatrists at Canada House'. I attended on each occasion and was issued with Care Plans that stated that I suffered from persistent delusional disorder. If I indeed suffered from persistent delusional disorder, I have had it all my life and have lived up to the age of 63 and with a job with Royal Mail now that is 30 hours a week. I am doing extremely well in this new found means of keeping myself busy away from distractions that affect my mental well being. You should also take into account that it was on my own insistence that Dr Sudhir Patel had referred to to see a Consultant Psychiatrist at a private hospital BUPA in 1997 when I complained of workplace harassment and I was only diagnosed with severe depression with psychotic features and not persistent delusional disorder. The State could not find any evidence of schizophrenia in me during the time that I was in hospital so it was an excuse or a ploy used by the State to keep me under detention in the Community.
At no point since the introduction of Mental Health diagnosis and treatment was I told verbally or in writing that I was subject to a Community Treatment Order. The proceedings of the Mental Health Tribunal at the hospitals were withheld from me so I do not have any documentary evidence to guide me on that score.
I asked KMPT information service (copied) to accordingly provide me with information on this matter under the Freedom of Information Act, which it continues to withhold from me.
Such is the secrecy through which I have been victimised over the past 22 years.
Please let me know your Fees and if I am entitled to legal aid as on the previous two occasions that solicitors represented me at the Mental Health Tribunal because Katie Hall of CartwrightKing has said that it will only represent me after a further round of sectioning and not against the Community Treatment Order that you suggest has been defacto implemented without the lawful provisions having being made for me to faciliatate my appeal to the Mental Health Tribunal since 2008.
In other words my rights were not read to me of how to withstand this State-organised terror on me through secrecy in implementing its Police State.
Dr Shantanu Panigrahi
3 Hoath Lane
Kent ME8 0SL
On Friday, 29 November 2019, 10:19:01 GMT, Wolton & Co wrote:
Dear Dr Panigrahi Thank you for your email. It appears that you may be subject to a Community Treatment Order. You state that you had some involvement with the mental health tribunal. Perhaps you could let us know whether you appealed to the mental health tribunal and whether a solicitor represented you in these proceedings.
If you are subject to a Community Treatment Order we will be able to represent you and we await hearing from you.
Wolton & Co
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